Are you from United States of America? Please use FAQ tailored for you here www.isocket.us/faq/

Frequently Asked Questions

This FAQ is tailored for the UK and the new Plug-and-Go iSocket with UKCA mark since 2021.
  • 4. iSocket KIT4 can detect an explosive gas (natural gas). But how much gas will leak into the air before the sensor sends an alert?

    The sensor will trigger immediately it detects a gas. The alert is sent by iSocket immediately the sensor is triggered. Of course it depends on the mobile network availability. If there is a break in the mobile network, iSocket will wait for the network to resume and will send the alert later. You can configure the iSocket so that it calls when the alarm event occurs.
  • 5. What distance should be between the gas leak sensor (KIT4) and the gas equipment, and where is the best place to position it?

    The detector should be located in an area where you expect that gas leakage can begin to cause damage or injury, but not trigger a false alarm during the normal operation of the gas equipment (e.g gas stove). We cannot give an exact distance from the gas source. It should be tested on the place to find the best location. Usually it is quite near the gas source. Let's imagine that a gas leak has occurred, but the sensor is located 20 feet away from gas equipment and air circulation from, say, a window, blows the gas in the opposite direction from the sensor. In this instance you may never get an alert. We would recommend that you test on the place. The length of the cable is 16 feet (5 meters). You can extend it, but only affects the distance between the sensor and the iSocket unit, not between the sensor and the gas source. For most installations 16 feet (5 meters) should be sufficient.
  • 6. Will the iSocket support dry contact devices ( NC or NO )?

    You can use a dry contact (e.g. a common button / switch) to trigger the input for iSocket that has logical input. They can be either NO or NC contacts. This is actually the way we test the alarm functions on our software - we connect a common button to the input (dry contacts).
  • 7. Can iSocket call me when a sensor is activated? I’m afraid an SMS could occasionally be ignored and I will miss an alert.

    Yes, you can configure iSocket call to you in the event of an alarm. You will hear a voice message. You can configure several numbers to which iSocket will call. We offer several options for configuration of how to receive an alert.